🖥️ Remote Support
Browser-based remote desktop sessions with built-in chat, file transfer, voice calls, and session recording. No software to install — just share a link.
What Is Remote Support?
Remote Support lets you start a remote desktop session directly from your browser. Share a session link with anyone — they click it and you're connected. No downloads, no agents, no VPN required. Perfect for:
- IT helpdesk — Troubleshoot employee machines remotely without installing anything
- Client support — Walk clients through issues on their screen in real-time
- MSP operations — Manage multiple client environments from one dashboard
- Training sessions — Take control of a trainee's screen to demonstrate workflows
- Internal tools — Access internal machines behind firewalls without VPN
How It Works
- Navigate to Remote Support in your 25cent.cloud dashboard
- Click "Start Session" and configure options (chat, file transfer, recording)
- Send the generated session link to the remote user
- Remote user clicks the link — browser-based connection established instantly
- Session auto-expires when you disconnect or when time runs out
Pricing
1 quarter per hour (25¢/hour). No monthly fees, no per-seat licensing. Billed in 1-hour increments. Sessions can be extended at any time.
Features
| Feature | Description |
|---|---|
| Remote Desktop | View and control the remote user's screen with low-latency streaming |
| Built-in Chat | Real-time text chat alongside the remote session — no need for a separate messaging app |
| File Transfer | Drag-and-drop file exchange between local and remote machines during a session |
| Voice Calls | Built-in voice communication — talk to the remote user without a phone call |
| Session Recording | Record the entire session for auditing, training, or compliance purposes |
| Ephemeral Sessions | Sessions auto-expire and all data is purged — zero residual footprint |
API Usage
POST /api/remote-support/sessions
Authorization: Bearer YOUR_TOKEN
Content-Type: application/json
{
"duration": 2,
"enableChat": true,
"enableFileTransfer": true,
"enableVoice": true,
"enableRecording": false
}Response:
{
"sessionId": "rs_abc123def456",
"sessionUrl": "https://25cent.cloud/support/rs_abc123def456",
"expiresAt": "2026-02-28T16:00:00Z",
"cost": 2,
"status": "waiting"
}vs. Competitors
| Feature | 25cent.cloud | TeamViewer | AnyDesk |
|---|---|---|---|
| Install Required | ❌ No | ✅ Yes | ✅ Yes |
| Monthly Fee | None (25¢/hour) | $50+/month | $15+/month |
| Auto-Expires | ✅ Yes | ❌ No | ❌ No |
| Built-in Chat + Voice | ✅ Yes | ✅ Yes | Chat only |
| File Transfer | ✅ Yes | ✅ Yes | ✅ Yes |
Security
- All connections are encrypted end-to-end via TLS 1.3
- Sessions use unique, non-guessable tokens — cannot be reused or replayed
- Optional password protection on session links
- Session data (recordings, files) auto-purged on expiry
- No persistent agents or daemons — nothing remains on either machine